CANCELLATION + MISSED CLASSES
Please help us take are of our community in our studio by canceling as soon as you know you are not going to make it. We want to give everyone a chance to get into classes. / Classes must be cancelled at least 12 hours in advance or class is forfeited. / All packages activate on the date of first visit, not on the purchase date. / Packages are non-refundable and non-transferable. It is our intent to always offer our scheduled classes, even if they are not full. That said, if a class does not have two or more persons registered six hours prior to class, we may need to cancel that class. Those who are signed up will be notified via their preferred contact method in the MindBody system. / For members, they are allowed 3 late cancels a month. Any late cancels after this amount, members may be charged a $10 late cancel/ no show charge for every late cancel after 3 after a one time warning via email. This count starts over at the beginning of every month. / If you need to pause your membership, you can only do so for a 30 day period, 1 x a year. If you need to cancel your membership, you need to give us 30 days notice from your next draft before cancellation can be applied. Not the day before or the day after your auto draft please. No exceptions. / Thank you Mavens, we love you and like to do our best to take care of every person.
Please remember that we do not offer extensions, refunds or transfers of package, unless you purchase a new package before your old package expires. Send us your receipt and we will extend your unused classes and your new package will not start until you finish your remaining classes. / Locals receive their first class for $10. Under the online store you can purchase this class. You can only use this once, no exceptions. This DOES NOT apply to out of towners, we have a special package for you. Those caught abusing this policy will be charged for a drop in class.