CANCELLATION + MISSED CLASSES
Classes must be cancelled at least 12 hours in advance or class is forfeited. / A $10 charge will be assessed for every missed class without prior cancellation, referred to as a “no show”. / All packages activate on the date of first visit, not on the purchase date. / Packages are non-refundable and non-transferable. It is our intent to always offer our scheduled classes, even if they are not full. That said, if a class does not have two or more persons registered six hours prior to class, we will need to cancel that class. Those who are signed up will be notified via their preferred contact method in the MindBody system. If a class is cancelled three times in a four-week period, we may need to remove it from our schedule. / For members, they are allowed 2 late cancels a month. Any late cancels after this amount, members will be charged a $10 late cancel charge for every late cancel after 2. This count starts over at the beginning of every month. Members will still be charged the $10 no show charge. / If you need to pause your membership, you can only do so for a 30 day period, 1 x a year. If you need to cancel your membership, you need to give us 30 days notice from your next draft before cancelation can be applied. Not the day before or the day after your auto draft please. No exceptions.
Please remember that we do not offer extensions, refunds or transfers of package, unless you purchase a new package before your old package expires. Send us your receipt and we will extend your unused classes and your new package will not start until you finish your remaining classes. / Local receive their first class for $10. Under the online store you can purchase this class. You can only use this once, no exceptions. This DOES NOT apply to out of towners, we have a special package for you. Those caught abusing this policy will be charged for a drop in class.